Shipping Policy

1. Shipping Time

Your order(s) will be shipped within 7-10 business days from the date of purchase. If there are holidays, the delivery date will be delayed accordingly.

2. Shipping Services

Your order(s) will be shipped via DHL and EMS - some couriers do not accept shipping addresses to PO Boxes. You may choose your delivery courier at the end of your purchase, please be aware that Timekettle will not be liable for any charges incurred by the customs in your country.

3. Shipping Fee

Timekettle provides FREE-SHIPPING to any and all of our product(s) purchased on our official website (www.timekettle.co).*Please be acknowledged that import duties might occur by the customs authorities in some shipments, which won't be covered by Timekettle. 

4. Shipping Notice

For special shipping requests, please contact Timekettle at info@timekettle.co for the requests.

It is important that you, as the customer, confirm the shipping address before payment. If you enter a wrong shipping address, please contact Timekettle immediately to change it. If you do not contact Timekettle for change of the shipping address, you assume total responsibility for the shipment and Timekettle will not be liable for any losses and damages for the shipment in the event of a wrong shipping address provided by the customer. 

If you ask to change the address after the order has been shipped, Timekettle does not guarantee the successful update of your order's shipping. You are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, please be sure to enter the correct name, address, and contact information so that we can deliver your orders successfully.