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We're providing global customer service with phone call, email and online chat to help you in anywhere and anytime.
-- Phone Call: +1(833) 491-1328 (Answers are available in English and Spanish.)
-- Email Service reply in 24h:For all product and order issues, please contact us at support@timekettle.co.
-- Address: Building A#612, Minqi Science Park，No. 65 Lishan Road, Pingshan Community, Taoyuan Street, Nanshan District, Shenzhen

Other Enquiries

Media Enquiry

If you are interested in collaborating with our social media, please email us at social@timekettle.co.

Product Enquiry

We warmly welcome all suggestions and enquiries. If you have wholesale requests or any advice on our products, please email us at simon.ding@timekettle.co.

Amazon Customer Service

For all product and order issues from amazon store, please contact us at us.support@timekettle.co.

Free Shipping Service

We're offering Global Shipping service and very excited to offer Free Shipping for the order over $119.

Hassle-free Returns in 30 Days

Don't worry if you're not completely satisfied or encounter any issues - enjoy our hassle-free 30-day return policy!

12 Month Warranty

In the event that you have problems, don't worry, we have 12 Month Warranty.

Global Customer Service

We're providing global customer service with phone call and email to help you in anywhere and anytime.