Timekettle FAQ
We are here to answer your questions
General
Products
WT2 Edge
M3
M2
Fish Card
Software
APP
Shipping
Shopping
General
Q: What's the point of buying so expensive earbuds if translation App with general earbuds can also do the work?
TWS earbuds and translation App are only physically connected, since TWS earbuds are not designed for optimal translation App due to their technical limitations in communication protocols, voice processing, and interaction experience.

Our Translator Earbuds are designed and developed solely for the purpose of natural and high-efficient conversations in different languages. With our HyperComm™ technology, data has shown that communication efficiency conducted by our Translator Earbuds can increase up to 200%. Our goal is to design translation products, regardless of your application and need, that you can enjoy every remarkable conversation with people that speak a different language.
Q: The advantages of Timekettle Translator Earbuds compared with Translation App and Handheld Translator ?
Translation App and handheld translators are not convenient and user-friendly because you need to pass the device back and forth with the other person who speaks a different language in a conversation.

Our Translator Earbuds are designed and developed specially for the purpose of natural and high-efficient conversations in different languages. With our HyperComm™ technology, data has shown that communication efficiency conducted by our Translator Earbuds can increase up to 200%.
Q: How do Timekettle translation earbuds work?
You only need ONE set (two pieces) of our Translator Earbuds for translation between two people, each person wears ONE piece.

M3 integrates the HyperComm™1.0 technology - you and your speaking partner can speak and listen in turns.

WT2 Edge integrates the HyperComm™2.0 technology - you and your speaking partner can speak and listen simultaneously, you no longer need to wait for your speaking partner to finish his/her sentences before you speak again.
Q: Which product is right for me?
For deep and long conversations with friends and families, we would recommend WT2 Edge for you. Its simul mode works well for two way real-time dialogues. No need to wait.

For short inquires which happens frequently when traveling abroad, we would recommend M3 for you. Its speaker mode works best for short asks and answers. It is also 3-IN-1 translation earbuds which intergrate translation, music playing and phone calling into one.
Q: Can I use the Timekettle Translator Earbuds offline?
Yes and No. For the most accurate and comprehensive translation, Timekettle requires internet access to support all 40 languages. However, offline translation is available for certain languages (Chinese ⇆ English, Japanese, Korean, French, Spanish, Russian, German; English ⇆ Chinese, Japanese, Korean, French, Spanish, Russian, German) and more languages will be available for offline translation soon.
Q: I do not want to share my earbud with any stranger. Is it possible to work with only me wearing the earbud?
In speaker mode, you can use wear two earbuds with your smart phone to begin short conversations with anyone for directions or ordering food. You do not need to share the earbud with a stranger.
Q: What is the difference between Timekettle WT2 Edge and Timekettle M3?
Timekettle WT2 Edge and Timekettle M3 are developed for different usage scenarios.

WT2 Edge is an ideal tool for in-depth multi-lingual communication with a unique mode called Simul Mode. In this mode, both you and the other party can talk at any time, even while listening to the translation, you can continue to talk. It make the conversations smoother and more natural.

M3 is recommended for short questions and answers in foreign language surroundings. What's more, you can also use it for music playing and phone calling.
Q: What's the difference between online and offline version?
Online version: Internet connection is required to use the translation feature that supports over 40 languages and 93 accents.

Offline version: Internet connection is NOT required to use the translation feature. You can download our language pack in your smartphone, this way you can use the translation feature even without internet connection. Support of languages is limited in Offline version.
Q: What if I have an accent? Can it be accurately translated?
Our translator devices already contain the most common 93 accents, which meet the needs of most people and we will continue to integrate more languages and accents into the device in the future.
Q: Will there be a delay in translation speed?
With 15 servers developed worldwide, the translation speed of our translation devices can be as rapid as 0.5-3 seconds, achieving barrier-free communication with ultra-low latency.
Q:How to ensure the accuracy of the translation ?
All translation is founded on the TimeKettle Translation Core, which integrates six of the world’s leading translation engines, increasing translation accuracy to 95% level. Continuous development and optimization aim to improve accuracy even further.
WT2 Edge
Q: What's the core difference between WT2 Edge and M3?
Our W series and M series are designed and developed for different user applications and needs.

W series integrates our industry-leading HyperComm™2.0 technology so everyone can speak and listen simultaneously in the conversation. It is the best translation product when you need to conduct lengthy conversations with your friends, family, and business partners who speak a different language.

M series integrates our industry-leading HyperComm™1.0 technology so you and your speaking partner can speak and listen in turns, this way of communication can help increase the conversation efficiency by 100% than conventional translators. In addition, you can use M3 for music and phone calls too! It is the best translation product for travelers.
Q: What is the advantage of WT2 Edge compared to WT2 Plus?
The WT2 Edge is an updgraded version of the WT2 Plus. It has below advantage compared with the WT2 Plus: smaller, more accurate. What's more, the simul mode of WT2 Edge is truly two-way interpretation, that means when you are listening to the translation, you can chip in at any time. While for WT2 Plus, the simul mode is one-way interpretation. You can listen to the translation as your partner says, but you could only answer after he/she stops.
M3
Q: How does Timekettle M3 compare to Timekettle M2?
Any products in our M series integrate 3-in-1 functionality in translation, music, and phone calls.

M3, being the upgraded generation of M2, is integrated with High-precision Active Noise Reduction controller that greatly enhances the translation user experience.
M2
Q: How to reset my M2?(Pairing Failure)
>> Reset the earbuds
1. Put the earbuds back in the earbud case, and make sure two earbuds show in red in the charge box
2. First press the left earbud's lights area 3 times continuously then you can see the yellow light flashes 3 times, then press the right earbud's lights area 3 times continuously also then you can see the yellow light flashes 3 times;
3. Take out the two earbuds together, and wait for about 5 seconds then you will see one earbud flashes twice every sec, another flashes once every 5 seconds, it's the successful reset status.
Attached is a short video of M2 Reset that was taken by myself, you can refer to try.
>> Restart your phone After you reset the earbuds successfully, pls restart your phone then try to connect the earbuds to App;
Fish Card
Q: What's fish card?
Timekettle Fish Card is a virtual digital card used to top up your Timekettle account for downloading offline language packages.
Q: How many offline languages can Fish card to redeem in Timekettle App?
8 most popular languages around the globe with 13 packs, that's, Chinese⇄English, Chinese⇄French, Chinese⇄Germany, Chinese⇄Spanish, Chinese⇄Japanese, Chinese⇄Korean, Chinese⇄Russian, English⇄French, English⇄Germany, English⇄Spanish, English⇄Japanese, English⇄Korean, English⇄Russian.
Q: How many fish coins can redeem a bundle of offline language?
5 Fish can redeem a bundle of offline language.
APP
Q: Do both parties need to download the app?
No need, just connect the earphone to one mobile phone.
Shipping
Q: Where does Timekettle ship?
We can ship to all countries around the globe.
To U.S., it generally takes about 3-5 business days for delivery and for other countries, it takes 8-15 business days depending on the specific countries and locations.
Q: When can I get my package?
For now, we can ship to all countries around the globe.
To U.S., it generally takes about 3-5 business days for delivery and for other countries, it takes 8-15 business days depending on the specific countries and locations.
Q: How can I track my order?
You will receive an email confirmation shortly after placing your order and once your order ships you will receive an email with tracking information. If you haven't received your tracking information in 7 business days, please contact us at support@timekettle.co and we’ll respond as early as possible.
Shopping
Q: What methods of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal. We do not accept checks or money orders.
Tutorial Videos
WT2 Edge
01.How to Get Connected with Your Edge Earbuds
Timekettle Tech
02.Offline Language Pack
Timekettle Tech
03.How to use Timekettle WT2 Edge?
Timekettle Tech
M3
01.M3 Unboxing
Timekettle Tech
02.How To Connect M3 To Mobile?
Timekettle Tech
03.Four Translation Modes: Listen Mode
Timekettle Tech
04.Four Translation Modes: Touch Mode
Timekettle Tech
05.Four Translation Modes: Speaker Mode
Timekettle Tech
06.Four Translation Modes: Chat Mode
Timekettle Tech
07.How To Activate The Offline Language Resources?
Timekettle Tech
08.Reset Earbuds/ Quick Troubleshooting
Timekettle Tech
09.Music & Phone Call
Timekettle Tech
M2
01.How To Connect M2 To Mobile
Timekettle Tech
02.Three Translation Modes Demo
Timekettle Tech
03.Three Steps For Quick Troubleshooting
Timekettle Tech
04.M2 Earbuds Touch Gesture Controls
Timekettle Tech
05.How To Activate The Offline Language Resources
Timekettle Tech
06.Group Chat / Remote Mode
Timekettle Tech
07.How do I find the error log in Timekettle APP?
Timekettle Tech
08.How to reset your M2?
Timekettle Tech
09.M2 Unboxing - Don't miss the charging cable in the box
Timekettle Tech
10.How to Initial Set-Up
Timekettle Tech
11.How to Use Touch Mode
Timekettle Tech
12.Timekettle M2: How to Use Listen Mode
Timekettle Tech
13.Lesson Mode translating speech from "House of Cards"
Timekettle Tech
14.Real-Time Translator with Music - For Everyone
Timekettle Tech
15.Timekettle M2 Factory Tour
Timekettle Tech
16.Learnywhere Demo
Timekettle Tech
Need More Help? Contact Us
Have a question?
Timekettle FAQ
We are here to answer
your questions
FAQ
General
Q: What's the point of buying so expensive earbuds if translation App with general earbuds can also do the work?
TWS earbuds and translation App are only physically connected, since TWS earbuds are not designed for optimal translation App due to their technical limitations in communication protocools, voice processing, and interaction experience.

Our Translator Earbuds are designed and developed solely for the purpose of natural and high-efficient conversations in different languages. With our HyperComm™ technology, data has shown that communication efficiency conducted by our Translator Earbuds can increase up to 200%. Our goal is to design translation products, regardless of your application and need, that you can enjoy every remarkable conversation with people that speak a different language.
Q: The advantages of Timekettle Translator Earbuds compared with Translation App and Handheld Translator ?
Translation App and handheld translators are not convenient and user-friendly because you need to pass the device back and forth with the other person who speaks a different language in a conversation.

Our Translator Earbuds are designed and developed specially for the purpose of natural and high-efficient conversations in different languages. With our HyperComm™ technology, data has shown that communication efficiency conducted by our Translator Earbuds can increase up to 200%.
Q: How do Timekettle translation earbuds work?
You only need ONE set (two pieces) of our Translator Earbuds for translation between two people, each person wears ONE piece.

M3 integrates the HyperComm™1.0 technology - you and your speaking partner can speak and listen in turns.

WT2 Edge integrates the HyperComm™2.0 technology - you and your speaking partner can speak and listen simultaneously, you no longer need to wait for your speaking partner to finish his/her sentences before you speak again.
Q: Which product is right for me?
For deep and long conversations with friends and families, we would recommend WT2 Edge for you. Its simul mode works well for two way real-time dialogues. No need to wait.

For short inquires which happens frequently when traveling abroad, we would recommend M3 for you. Its speaker mode works best for short asks and answers. It is also 3-IN-1 translation earbuds which intergrate translation, music playing and phone calling into one.
Q: Can I use the Timekettle Translator Earbuds offline?
Yes and No. For the most accurate and comprehensive translation, Timekettle requires internet access to support all 40 languages. However, offline translation is available for certain languages (Chinese ⇆ English, Japanese, Korean, French, Spanish, Russian, German; English ⇆ Chinese, Japanese, Korean, French, Spanish, Russian, German) and more languages will be available for offline translation soon.
Q: I do not want to share my earbud with any stranger. Is it possible to work with only me wearing the earbud?
In speaker mode, you can use wear two earbuds with your smart phone to begin short conversations with anyone for directions or ordering food. You do not need to share the earbud with a stranger.
Q: What is the difference between Timekettle WT2 Edge and Timekettle M3?
Timekettle WT2 Edge and Timekettle M3 are developed for different usage scenarios.

WT2 Edge is an ideal tool for in-depth multi-lingual communication with a unique mode called Simul Mode. In this mode, both you and the other party can talk at any time, even while listening to the translation, you can continue to talk. It make the conversations smoother and more natural.

M3 is recommended for short questions and answers in foreign language surroundings. What's more, you can also use it for music playing and phone calling.
Q: What's the difference between online and offline version?
Online version: Internet connection is required to use the translation feature that supports over 40 languages and 93 accents.

Offline version: Internet connection is NOT required to use the translation feature. You can download our language pack in your smartphone, this way you can use the translation feature even without internet connection. Support of languages is limited in Offline version.
Q: What if I have an accent? Can it be accurately translated?
Our translator devices already contain the most common 93 accents, which meet the needs of most people and we will continue to integrate more languages and accents into the device in the future.
Q: Will there be a delay in translation speed?
With 15 servers developed worldwide, the translation speed of our translation devices can be as rapid as 0.5-3 seconds, achieving barrier-free communication with ultra-low latency.
Q:How to ensure the accuracy of the translation ?
All translation is founded on the TimeKettle Translation Core, which integrates six of the world’s leading translation engines, increasing translation accuracy to 95% level. Continuous development and optimization aim to improve accuracy even further.
Product
WT2 Edge
Q: What's the core difference between WT2 Edge and M3?
Our W series and M series are designed and developed for different user applications and needs.

W series integrates our industry-leading HyperComm™2.0 technology so everyone can speak and listen simultaneously in the conversation. It is the best translation product when you need to conduct lengthy conversations with your friends, family, and business partners who speak a different language.

M series integrates our industry-leading HyperComm™1.0 technology so you and your speaking partner can speak and listen in turns, this way of communication can help increase the conversation efficiency by 100% than conventional translators. In addition, you can use M3 for music and phone calls too! It is the best translation product for travelers.
Q: What is the advantage of WT2 Edge compared to WT2 Plus?
The WT2 Edge is an updgraded version of the WT2 Plus. It has below advantage compared with the WT2 Plus: smaller, more accurate. What's more, the simul mode of WT2 Edge is truly two-way interpretaion, that means when you are listening to the translation, you can chip in at any time. While for WT2 Plus, the simul mode is one-way interpretaion. You can listen to the translation as your partner says, but you could only answer after he/she stops.
M3
Q: How does Timekettle M3 compare to Timekettle M2?
Any products in our M series integrate 3-in-1 functionality in translation, music, and phone calls.

M3, being the upgraded generation of M2, is integrated with High-precision Active Noise Reduction controller that greatly enhances the translation user experience.
M2
Q: How to reset my M2?(Pairing Failure)
>> Reset the earbuds
1. Put the earbuds back in the earbud case, and make sure two earbuds show in red in the charge box
2. First press the left earbud's lights area 3 times continuously then you can see the yellow light flashes 3 times, then press the right earbud's lights area 3 times continuously also then you can see the yellow light flashes 3 times;
3. Take out the two earbuds together, and wait for about 5 seconds then you will see one earbud flashes twice every sec, another flashes once every 5 seconds, it's the successful reset status.
Attached is a short video of M2 Reset that was taken by myself, you can refer to try.
>> Restart your phone After you reset the earbuds successfully, pls restart your phone then try to connect the earbuds to App;
Fish Card
Q: What's fish card?
Timekettle Fish Card is a virtual digital card used to top up your Timekettle account for downloading offline language packages.
Q: How many offline languages can Fish card to redeem in Timekettle App?
8 most popular languages around the globe with 13 packs, that's, Chinese⇄English, Chinese⇄French, Chinese⇄Germany, Chinese⇄Spanish, Chinese⇄Japanese, Chinese⇄Korean, Chinese⇄Russian, English⇄French, English⇄Germany, English⇄Spanish, English⇄Japanese, English⇄Korean, English⇄Russian.
Q: How many fish coins can redeem a bundle of offline language?
5 Fish can redeem a bundle of offline language.
Software
APP
Q: Do both parties need to download the app?
No need, just connect the earphone to one mobile phone.
Shipping
Q: Where does Timekettle ship?
We can ship to all countries around the globe.
To U.S., it generally takes about 3-5 business days for delivery and for other countries, it takes 8-15 business days depending on the specific countries and locations.
Q: When can I get my package?
For now, we can ship to all countries around the globe.
To U.S., it generally takes about 3-5 business days for delivery and for other countries, it takes 8-15 business days depending on the specific countries and locations.
Q: How can I track my order?
You will receive an email confirmation shortly after placing your order and once your order ships you will receive an email with tracking information. If you haven't received your tracking information in 7 business days, please contact us at support@timekettle.co and we’ll respond as early as possible.
Shopping
Q: What methods of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal. We do not accept checks or money orders.
Tutorial Videos
WT2 Edge
01.How to Get Connected with Your Edge Earbuds
Timekettle Tech
02.Offline Language Pack
Timekettle Tech
03.Timekettle WT2 Edge Translation Earbuds: Come and learn how to use it !
Timekettle Tech
M3
01.M3 Unboxing
Timekettle Tech
02.How To Connect M3 To Mobile?
Timekettle Tech
03.Four Translation Modes: Listen Mode
Timekettle Tech
04.Four Translation Modes: Touch Mode
Timekettle Tech
05.Four Translation Modes: Speaker Mode
Timekettle Tech
06.Four Translation Modes: Chat Mode
Timekettle Tech
07.How To Activate The Offline Language Resources?
Timekettle Tech
08.Reset Earbuds/ Quick Troubleshooting
Timekettle Tech
09.Music & Phone Call
Timekettle Tech
M2
01.How To Connect M2 To Mobile
Timekettle Tech
02.Three Translation Modes Demo
Timekettle Tech
03.Three Steps For Quick Troubleshooting
Timekettle Tech
04.M2 Earbuds Touch Gesture Controls
Timekettle Tech
05.How To Activate The Offline Language Resources
Timekettle Tech
06.Group Chat / Remote Mode
Timekettle Tech
07.How do I find the error log in Timekettle APP?
Timekettle Tech
08.How to reset your M2?
Timekettle Tech
09.M2 Unboxing - Don't miss the charging cable in the box
Timekettle Tech
10.How to Initial Set-Up
Timekettle Tech
11.How to Use Touch Mode
Timekettle Tech
12.Timekettle M2: How to Use Listen Mode
Timekettle Tech
13.Lesson Mode translating speech from "House of Cards"
Timekettle Tech
14.Real-Time Translator with Music - For Everyone
Timekettle Tech
15.Timekettle M2 Factory Tour
Timekettle Tech
16.Learnywhere Demo
Timekettle Tech
Need More Help? Contact Us
Have a question?