Return Policy
We're hoping you love our devices as much as we do, but in the event that you don’t love or have problems, we have 30 Day Hassle-free Returns and 12 Month Warranty! Don’t worry about it. Just follow the following steps.
RETURNS & EXCHANGES
1. Be sure to contact our customer service team at support@timekettle.co detailing issues or feedbacks you have with our product. Although not required, we would appreciate it that you send over a photo of the issue so we can improve upon them.
2. Be Sure:
- All items must be returned in their original selling condition.
- All items must be returned with their original boxes.
- All items must be returned in one package.
3. We will email you back within 2 business days with next steps of either sending you another one or issuing you a full refund.
Notes:
* For non-quality related warranty claims, the buyer is responsible for shipping costs.
* For quality-related warranty claims, Timekettle will cover the shipping costs. (Only after troubleshooting with us can we confirm it is a quality issue.) Please contact our customer service team via Email at support@timekettle.co for details.
* For purchases not made directly through Timekettle‘s online stores, please contact retailers for refunds.
How long will processing my return take?
Please give us 10-15 business days to process your return.
Is VAT refundable for returned items?
Please contact your local customs authority for more information here. Unfortunately, this one is out of our hands!
Do you offer free shipping on returns?
For non-quality related warranty claims, the buyer is responsible for shipping costs.
For quality related warranty claims, Timekettle will cover the shipping costs. Please contact our customer service team by support@timekettle.co for details.
