We're so sorry you're having trouble and we'd love to help! Please contact our customer service support@timekettle.co and they'll help!

Once your order is placed, you'll receive a confirmation via text or email. If you don't get one, please first make sure your order went through and you completed payment. If you're all good there, please contact customer service support@timekettle.co so we can investigate!

Quick! Head to customer service support@timekettle.co. Please send us an email and, if we haven't shipped your order already, we'll be able to make the change.

Yes, but you'll have to email customer support@timekettle.co service to do it!

Once your order and payment are complete, be on the lookout for a confirmation via email, text, or both!

Tramite PayPal
Timekettle utilizza principalmente PayPal per elaborare pagamenti sicuri. Tramite PayPal, accettiamo MasterCard, VISA, American Express, Discover.
Con carta di credito
Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay.
A rata
Klarna, Shoppay.

If you’re getting an error message when trying to submit your payment, the most likely culprit is an error or a typo in your billing information. This is the first place to look!
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
**Please note:
We do not have access to transaction records and may not be able to see why a payment is being rejected. If a payment is being rejected and you think it shouldn’t be, please contact your bank/card issuer.

We know how stressful unexpected charges can be! First things first, if you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received:
* If you only received one confirmation, chances are that only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days.
* If you didn't receive a confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 2-3 business days.
* If the charges do not roll off your statement, please contact us directly and we'll look into it for you!

Our campaigns/promotions typically take place in specific time periods, such as each month or major holidays. During this period, you can learn about our upcoming activities and discounts through our official website, marketing emails, etc. We will regularly update these information to keep you informed of our latest developments.

To ensure your interests are fully protected, please note the following:
1. Each product can only enjoy a promotion and cannot enjoy multiple discounts/free gifts simultaneously;
2. Discounts/free gifts are valid only for the event and cannot be redeemed after its end date. Any difference in prices will not be refunded or any free gifts won't be given if you miss the opportunity to purchase.