Return & Refund Policy

Return & Refund Policy

1. You may request a return and refund service within seven (7) calendar days of receiving the package if 1) the product(s) has not been activated; 2) all packaging, attachments, accessories are still in new or like-new condition and 3) will not affect re-sale. Please be advised that once the package has been opened, Timekettle will charge 10% of the MSRP of the product(s) as depreciation. If you request a return and refund, please contact our customer service at info@timekettle.co within seven (7) days of receiving the product. The product must be arranged for return within three (3) days from the date you receive the confirmation of your return and refund application.

2. You may require to cover the shipping fee for return. Timekettle will not be held responsible for any losses and damages during return, and will not issue a refund until the product is delivered, and proof of purchase is provided.

3. We may reject Return & Refund Service under the following conditions:

× The Return & Refund Service is requested beyond seven (7) days of receiving a product;

× A product sent to Timekettle for Return & Refund Service does not include all original accessories, attachments or packaging, or is damaged by user errors;

× A legal proof of purchase, receipt or invoice is not provided or is, on reasonable grounds, believed to have been forged or tampered with;

× Any damage caused by unauthorized use or modification of the product, including damages caused by exposure to moisture, entry of foreign materials (water, oil, sand, etc) or improper installation or operation;

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration;

× Damage caused to the product by uncontrollable external factors, including fire, floods, lightning strikes, or car accidentals;

× A product is not scheduled to return to Timekettle within three (3) calendar days after your Return & Refund Service is confirmed by Timekettle.

× Other conditions stated in this policy.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

Replacement

1. You may request Replacement Service within fifteen (15) calendar days of receiving the product if the product suffers performance failure, or has damaged in transit with damage proof issued by the carrier. You must schedule the shipment within three (3) days your Replacement Service is confirmed by Timekettle. Timekettle will cover the shipping fee for Replacement Service. Timekettle will not be held responsible for any loss and damages during return, and will not proceed Replacement Service until the product is delivered.

2. We may reject Replacement Service under the following conditions:

× Replacement service is requested beyond fifteen (15) calendar days of receiving a product;

× Failure to provide legal proof of purchase, receipts, or invoices, or are reasonably believed to have been forged or tampered with;

× A product sent to Timekeettle for Replacement Service does not include all original accessories, attachments, and packaging, or contained items damaged by user errors;

× A product is found to have no defects after all appropriates tests conducted by Timekettle;

× Any damage caused by unauthorized use or modification of the product, including damages caused by exposure to moisture, entry of foreign materials (water, oil, sand, etc) or improper installation or operation;

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration;

× Damage caused to the product by uncontrollable external factors, including fire, floods, lightning strikes, or car accidentals;

× A product is not scheduled to deliver to Timekettle within three (3) calendar days after your Return & Refund Service is confirmed by Timekettle.

× Failure to provide proof of damage during transit issued by the carrier;

× Other conditions stated in this policy.

 

When will I receive my replacement?

Within seven (7) calendar days, we will ship you the replacement after receiving the returned product from you.