Return & Refund Policy

We're hoping you love our devices as much as we do, but in the event that you don’t love or have problems, we have 30-Day Returns and 12-Month Warranty! Don’t worry about it. Just follow the following steps.

RETURNS & EXCHANGES
1. Be sure to contact our customer service team at support@timekettle.co, detailing issues or feedback you have with our product.
2. Be Sure:
- All items must be returned in their original selling condition.
- All items must be returned with their original boxes.
- All items must be returned in one package.
3. We will email you back within 2 business days with the next steps of either sending you another one or issuing you a refund.

Notes:
* For non-quality-related warranty claims, the buyer is responsible for shipping costs.
* For quality-related warranty claims, Timekettle will cover the shipping costs. (Only after troubleshooting with us can we confirm whether it is a quality issue. And video(s) are required during the troubleshooting process.) Please contact our customer service team via Email at support@timekettle.co for details.
* Once the 30-day Returns period has expired, returns for non-quality-related issues will not be accepted.
* For purchases not made directly through Timekettle‘s online stores, please contact retailers for refunds.
* If the consumer initiates the cancellation of the order before the shipment time, the order can be canceled.
* Our warehouse addresses are as follows. If a consumer needs to return a product, they must contact us via email at support@timekettle.co for authorization before returning the item. Please DO NOT return the product without prior approval. Refunds will NOT be processed for unauthorized returns.
- Warehouse in the US: B2B Renew CA @ Timekettle, 12246 Colony Ave, Chino, CA 91710（Tel: 909 840 1142)
- Warehouse in China: 8th Floor, West Tower, Lepu Building, No. 66, Xingke Road, Nanshan, Shenzhen, China