Talk to Customer Service 1(833) 491-1328
FAQs
Shopping
All questions regarding your shopping experience on the store and the payment process.
I'm having trouble placing an order on the timekettle site...Please help!
We're so sorry you're having trouble and we'd love to help! Please contact our customer service support@timekettle.co and they'll help!
I don't see an order confirmation. What should I do?
Once your order is placed, you'll receive a confirmation via text or email. If you don't get one, please first make sure your order went through and you completed payment. If you're all good there, please contact customer service support@timekettle.co so we can investigate!
Can I switch my shipping address once I've placed an order?
Quick! Head to customer service support@timekettle.co. Please send us an email and, if we haven't shipped your order already, we'll be able to make the change.
Can I cancel or exchange my order after it's already placed?
Yes, but you'll have to email customer support@timekettle.co service to do it!
How do I know my order went through?
Once your order and payment are complete, be on the lookout for a confirmation via email, text, or both!
What methods of payment do you accept?
By PayPal
Timekettle primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.
By Credit Card
Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay.
By Installment
Klarna, Shoppay.
I'm seeing a payment error when I go to check out...Please help!
If you’re getting an error message when trying to submit your payment, the most likely culprit is an error or a typo in your billing information. This is the first place to look!
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
**Please note:
We do not have access to transaction records and may not be able to see why a payment is being rejected. If a payment is being rejected and you think it shouldn’t be, please contact your bank/card issuer.