🆓 Free Plan Minutes
You get 200 free minutes per device every month. They reset on the 1st of each month and don't roll over, so be sure to use them!

⭐ Pro Plan Minutes
When you subscribe to Pro, we'll instantly add 300 minutes to your account (or unlimited minutes if you're on the Unlimited Plan). Your subscription minutes refresh with every billing cycle. If your subscription ends, any unused subscription minutes will expire. Don't worry: your monthly Free minutes are safe and won't be affected by your subscription.

🚀 Booster Pack Minutes
Need more? Grab a Booster Pack for 600 minutes. These are tied to your account and never expire—they're yours to keep until you use them all.

⚡ Usage Order:
We always use your free minutes first! The order is: Free → Pro → Booster Pack.

Not at all. LiveTalk includes a feature we call Non‑interruptible Translation Protection – and it's designed with your experience in mind.

If you're in the middle of a translation session and your available minutes (whether Free, Subscription, or Booster Pack) are fully consumed, your current session will continue uninterrupted. We won't cut you off mid‑conversation or mid‑lecture. You'll get to finish that translation seamlessly.

Once the session ends, you'll be prompted to add more minutes or upgrade your plan for your next use. But during active translation, we've got your back – so you never have to worry about losing your flow or missing crucial information.

We believe important conversations shouldn't stop abruptly. That's why we protect your translation experience, every step of the way.

Yes—but it depends on the type of minutes. Here’s how it works:

• Subscription minutes (from the Pro Plan) and Booster Pack minutes are tied to your account. That means they’re shared across every LiveTalk device you own under that account. Switch from one device to another? Your remaining subscription and Booster Pack minutes follow you automatically—no manual transfer needed.
• Free minutes, on the other hand, are device‑bound. Each LiveTalk device gets its own independent 200‑minute monthly quota. So if you have two devices, each one has its own 200‑minute free allowance—they don’t pool together.

To sum it up:
One account can bind multiple LiveTalk units. Subscription and Booster Pack minutes are shared account‑wide, while free minutes stay separate per device. That way, you get the best of both worlds—flexibility when you need extra minutes, and a dedicated free buffer for each device.

Getting started with a LiveTalk subscription is quick and easy. Here’s how:

1. Open the Timekettle app.
2. Go to your LiveTalk device homepage or tap into the subscription management section.
3. Tap “Upgrade Plan”, choose the plan that fits you best on the paywall pop‑up, and complete your payment.

Payment methods adapt automatically to your device and region:

• Apple IAP (iOS) – Manage your subscription anytime in System Settings → Apple ID → Subscriptions.
• Google IAP (Android outside Mainland China) – Manage your subscription in Google Play → Subscriptions.
• WeChat (Mainland China Android) – Manage directly within WeChat. Please note: this channel supports one‑time purchase of monthly or yearly subscription cards only – auto‑renewal is not available through WeChat.

Whichever method works best for you, we’ve made sure the process is smooth and straightforward. If you ever need to change or cancel your plan, just head back to the subscription management page – we keep it hassle‑free.

Upgrading your LiveTalk plan is simple and flexible – you can do it right from the app.

1. Open the Timekettle app and navigate to your LiveTalk device homepage or subscription management page.
2. Look for the “Upgrade” option – it's clearly displayed when an upgrade is available.
3. Choose your desired plan and confirm.

Here’s what happens when you upgrade:

• Tier upgrade (e.g., Pro → Unlimited):
  The new plan takes effect instantly for Apple and Google purchases. The price difference will be automatically prorated – you only pay the remaining balance.
• Cycle upgrade (monthly → yearly):
  For Apple and Google subscribers, the switch to yearly billing will take effect once your current monthly term ends. No immediate charge – your yearly plan starts right after your monthly period finishes.
• Booster Packs (add‑on minutes):
  Need extra minutes on top of your plan? You can purchase Booster Packs at any time – they're always available and never expire.

Whichever upgrade path you choose, you'll see clear pricing and timing details in the app before you confirm. And if you ever have questions, our support team is just a tap away.

Yes – you can cancel anytime with no penalty. Your benefits will remain active for the full billing cycle you've already paid for. Once that cycle ends, your account will automatically revert to the free tier – no further charges, no surprises.

That said, downgrades, cancellations, and refunds cannot be processed directly inside the app. Instead, you'll need to manage your subscription through the platform where you originally purchased it:

• iOS: Go to Settings → Apple ID → Subscriptions and cancel or adjust from there.
• Android (Google Play): Open Google Play → Subscriptions and manage your plan.
• Mainland China Android (WeChat one‑time purchases): These purchases don't auto‑renew, so they expire automatically – no manual cancellation is needed.

Want to switch to a lower‑tier plan?
Simply cancel your current subscription first, then re‑subscribe to the lower tier after your current billing period ends. That way, you'll only pay for the new plan when the old one runs out.

We believe you should always have full control over your plan. If you ever have questions or need help, our support team is here to guide you.

Yes – your subscription is tied to your account, not to a specific device. As long as you log in with the same account, your benefits will automatically restore.

Here's what to do based on your platform:

• iOS: After logging in, tap "Restore Purchases" on the subscription page. The system will recover entitlements linked to your Apple ID purchase history.

⚠️ One subscription belongs to only one account at a time. If you see a warning that says "This Apple ID subscription is bound to another account," simply log in to the original account where you made the purchase.

• Android (Google Play): No manual restore needed – entitlements are restored automatically on the server side once you log in with your account. Just sign in, and you're all set.
• Cross‑platform note: You can only manage your subscription on the exact platform where you originally purchased it. If you're using a different device (for example, you bought it on iPhone but are now on Android), the app will gently remind you with a message like: "This subscription was bought via the App Store. Please manage it on your iPhone."

So whether you're upgrading your phone, reinstalling the app, or switching accounts – your subscription follows you, worry‑free.

Refund policies depend on where you made your purchase – and we want to be completely transparent about how each platform handles it:

• Apple (iOS): Refund requests are reviewed and decided by Apple. To submit a request, visit reportaproblem.apple.com and follow their process.
• Google (Android): Google offers an auto‑refund within 48 hours of purchase. If it's been more than 48 hours, you'll need to contact Google Support directly for assistance.
• WeChat (Mainland China Android): Purchases made through WeChat are considered virtual goods and are non‑refundable, as clearly stated on the purchase page before you confirm payment.

If you have an active subscription and try to delete your account, we’ll show you a friendly reminder before you go. You’ll have two clear options:

• Tap “Manage Subscription” – This takes you directly to your platform’s subscription settings (App Store, Google Play, or WeChat), where you can cancel or adjust your plan before proceeding.
• Tap “Proceed with Deletion” – This continues the identity verification and finalises your account removal right away.

We strongly recommend cancelling your subscription first before deleting your account. Why? Because once your account is gone, you’ll lose access to any remaining paid time – and if auto‑renewal is still on, you could continue to be charged for a plan you can no longer use. Cancelling first ensures you won’t face any unexpected bills.

If you skip cancellation and proceed with deletion, your subscription will still exist on the platform side but will be linked to a deleted account – meaning you won’t be able to manage it later. So take a moment to cancel – it’s the safest, smartest move.

No worries – your account simply reverts to the free tier. Here’s what you can expect:

• Your 200 free monthly minutes are reset immediately.
• The reset date will return to the 1st of every month.
• Any unused subscription minutes or perks will expire, but your free quota is ready to use right away.

You won’t be charged any further fees, and you can always resubscribe anytime if you need more minutes. We’ve made sure the transition is smooth and hassle‑free.

Yes – LiveTalk supports Bluetooth Multipoint, so you can pair it with two devices simultaneously and switch between them seamlessly.

Here’s how to set it up:

1. Open the LiveTalk app and go to your device homepage.
2. Tap “Dual‑Device Connection” – note that this feature is disabled by default, so you’ll need to turn it on.
3. Once enabled, you can connect up to two devices at once. The connection list will show each device’s name and status (Playing / Connected / Idle), so you always know what’s active.
4. To add a new device, tap “Add New Device” and follow the on‑screen pairing instructions.