App Privacy Policy

OUR COMMITMENT TO YOU

At Timekettle, your privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.

We do not compromise with your privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security and others to make sure that no decision is taken without respect for your privacy.

We strive to be transparent in the way we process your data. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we have written our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!

We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

 

PRIVACY POLICY

Welcome to Timekettle’s Privacy Policy. Thank you for taking the time to read it!

We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

 

1. WHO WE ARE

The responsible for your information under this Privacy Policy is:

Shenzhen Timekettle Technologies Co.,Ltd.

Building 3rd, Mini Science Park,

Pingshan 1stRd,Nanshan District,

Shenzhen, China

 

2. WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps and other services operated by Timekettle. For simplicity, we refer to all of these as our "services" in this Privacy Policy. To make it extra clear, we've added links to this Privacy Policy on all applicable services.

 

3. INFORMATION WE COLLECT

It goes without saying, we can't help you have an awesome user experience without some information about you, such as your phone number, your email address and password. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through your Facebook account. If you want additional info, we go into more detail below.

Information you give us

You choose to give us certain information when using our services. This includes:

  • When you create your account, you provide us with your login credentials, such as email address, name and password.
  • Similarly, if you consent, we may collect your photos (for instance, if you want to create an avatar on your profile) or send you email marketing.
  • To use certain features in our services like Lens in Translator, you may allow us to access your camera or the microphone. Depending on your device, Apple and Android system will ask for your permission before allowing us to access these features.
  • Features that allow you to share content about your use of our services with your connections or through your social network.
  • Your translations are your creation – your transcripts are stored locally on your device, whether you create them in offline or online mode.
  • If you contact our support team, we collect the information you give us during the interaction.

When you use our services, we collect information about which features you've used, how you've used them and the devices you use to access our services. See below for more details:

  • Usage Information
  • We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, time spent in the app, features you've been using, short input text and voice, advertising that you click on).
  • Device information
  • We collect information from and about the device(s) you use to access our services, including:
    • hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, app version, app name, type of user (subscription/free), advertising IDs (such as Google's AdvertisingID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device's settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address).
    • information on your wireless and mobile network connection, like your service provider and signal strength.

 

4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

As described in Sections 3 and 5 of this Privacy Policy, we sometimes work with third parties to deliver ads or offers. Sometimes we or these third parties do so through a mobile "SDK." The SDK is a bit of computer code that app developers can include in their apps to enable data to be collected and ads to be shown. We may use this and similar technology to deliver certain advertising through mobile applications and browsers based on data associated with your mobile device, and we may work with third parties who likewise embed their SDKs into our services, for third party advertising. If you'd like to opt-out from having ads tailored to you in this way on your mobile device, please follow the instructions below.

If you wish to opt out of interest-based cross-application tracking through your mobile device, you can do so through your device "settings", as follows (but please note that the below is for informational purposes only and Apple, Google, or other device platforms may change the manner in which their "opt out" settings work at any time): Please note that if you opt out through these settings, you will continue to receive advertising after you opt-out, but it may not be tailored to your interests. For instance, that advertising may be based on your real-time or "contextual" application usage or general location inferred from IP address.

Opting Out on iOS Devices Such as iPhones, iPads or iPods

If you have an Apple device, you can opt out of mobile interest-based or "cross-app" advertising by updating to iOS 6.0 or higher, and setting Limit Ad Tracking to 'ON'. On an iPhone 6 for example, you can do this by clicking on Settings -> General -> Privacy -> Advertising and toggling "Limit Ad Tracking" to 'ON'. Our systems are designed to respect your choice and not use your personal information to provide interest-based advertising when this setting is ON.

Opting Out on Android Devices

If you have an Android device and would like to opt out of mobile interest-based or "cross-app" advertising, you may do this as follows:

  • Open the Settings app on your device
  • Go to “Google”
  • Select Ads
  • Opt out of interest-based ads

More information on our use of cookies on our websites can be found in our Cookie Policy.

 

5. HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to communicate with you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our services to you

  • Identify, establish and manage your account and our relationship with you.
  • Provide you with customer support and respond to your requests
  • We use your email address, name, country and language for customized marketing purposes.

To ensure a consistent experience across your devices

  • Link the various apps and devices you use, so that you can enjoy a consistent experience of our services on all of them. This will allow us to form a single view of your use of our services. For this purpose, we may use and combine your personal information which we collect across different Timekettle services used by you.

To serve you relevant offers and ads

  • Develop, display and track content and advertising (sometimes tailored to your interests) on our services and other sites and to measure its effectiveness. When you are on our services, third-party ad partners may provide you with advertising based upon your interests. These companies may use technologies to collect data about users, including non-precise location data, to help them tailor relevant ads and measure ads' effectiveness. These companies may collect this data through SDKs or from users who view or interact with their advertisements.
  • For the purposes of European law, these ad partners are independent controllers of your information, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the services.

To communicate with you

  • With your consent, to send you email marketing in order to provide you with information about services that you may find of interest.
  • You can opt-out of receiving direct marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your account settings.
  • To send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, service availability, modification of key features or functions and correspondence with our support team.

To improve our services and develop new ones

  • Conduct research and analysis of users' behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users' behavior). This software may record information such as how often you use the services, what happens within the services, aggregated usage, performance data, app errors and debugging information, and where the apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
  • Develop new features and services (for example, we may decide to build a new feature further to requests or feedback received from users.
  • Timekettle uses the Google Analytics tool Firebase in order to carry out analysis on personal information which is gathered by us to carry out data analysis. Any personal information (including App Identifiers) which are provided to Google will become subject to Google's privacy policy which is located here: google.com/privacy.html.

To prevent, detect and fight fraud or other illegal or unauthorized activities

  • We have assessed and created our services with your privacy in mind. For example, some of our settings default to ON for your safety like encryption; while some of our settings like push notifications default to OFF.
  • Perform data analysis to better understand and design countermeasures against these activities
  • Retain data related to fraudulent activities to prevent against recurrences

To ensure legal compliance

  • Comply with legal requirements
  • Assist law enforcement

To process your information as described above, we rely on the following legal bases:

  • Provide our service to you:Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service, we use your information to maintain your account and provide our cool features to you.
  • Legitimate interests:We may use your information where we have legitimate interests to do so. For instance, we analyze users' behavior on our services to continuously improve our offerings and we process information for administrative, fraud detection and other legal purposes.
  • Consent:From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time where indicated in the services or by contacting us at the address provided at the end of this Privacy Policy.

 

6. HOW WE SHARE INFORMATION

Since our goal is to provide the best services we can to you, the main sharing of users' information is with service providers and partners who assist us in operating the services, with  in some cases, legal authorities. Read on for more details about how your information is shared with others.

With our service providers and partners

  • We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, marketing, advertising and security operations.
  • We use your non-personal information (meaning information that, by itself, does not identify who you are such as device information) for targeted online marketing through tools like Facebook Custom Audience to contact interested parties.
  • We follow a strict vetting process prior to engaging any service provider or working with any partner.

For corporate transactions

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

When required by law

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

With your consent or at your request

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

 

7. USE OF THE SDKs

In order to ensure the stable operation of the application, you acknowledge and agree that we insert and authorize the Software Development Kits (SDKs)